IRS achieved an 87% Level of Service on its main taxpayer help line. Thanks to Inflation Reduction Act resources, the IRS delivered dramatically improved service in Filing Season 2023. The customer callback option will now be available for up to 95% of callers seeking live assistance.ĭramatically Improved Service in Filing Season 2023 In addition, the IRS has met its targets to further improve its customer callback option, so taxpayers do not need to wait on hold during periods of high call volume. As the IRS marks the anniversary of the Inflation Reduction Act, it is announcing two new milestones as part of its Paperless Processing Initiative: scanning 225 times more forms than in 2022 and enabling taxpayers to reply to an additional 51 forms and letters online. WASHINGTON - One year into its modernization efforts under the Inflation Reduction Act, the IRS has made significant progress toward its goals of delivering world-class service, upgrading its technology, and ensuring high-income taxpayers, large corporations, and complex partnerships pay taxes owed. New improvements to customer callback option to better serve taxpayers during high call volume, customer callback option will now be available for up to 95% of callers seeking live assistance. New milestones in Paperless Processing Initiative: 225X more forms scanned than in 2022, 51 additional forms and letters available for online response
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